Privacy Policy

Introduction

Ausculture is committed to protecting the privacy and confidentiality of personal information we collect from our clients, employees, and visitors. This Privacy Policy outlines how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all aspects of our operations across the aged care, disability, and education sectors.

Scope

This policy applies to all personal information collected by Ausculture, including information about clients, employees, contractors, and visitors to our website.

Personal Information We Collect

We may collect the following types of personal information:

• Clients: Name, contact details, date of birth, medical history, care plans, and other relevant health information.

• Employees and Contractors: Name, contact details, employment history, qualifications, and other relevant HR information.

• Visitors to Our Website: Name, contact details, and other information provided through online forms or cookies.

How We Collect Personal Information

We collect personal information through various methods, including:

• Direct interactions with clients, their families, and representatives.

• Employment and contractor application processes.

• Online forms, surveys, and registrations on our website.

• Cookies and other tracking technologies used on our website.

Use of Personal Information

We use personal information for the following purposes:

• Clients: To provide tailored care and support services, manage health and safety, and communicate effectively.

• Employees and Contractors: To manage employment relationships, ensure compliance with legal and regulatory obligations, and facilitate payroll and benefits administration.

• Website Visitors: To respond to inquiries, provide information about our services, and improve website functionality and user experience.

Disclosure of Personal Information

We may disclose personal information to:

• Healthcare providers and other relevant service providers to ensure continuity of care.

• Government agencies and regulatory bodies as required by law.

• Third-party service providers who assist us in delivering our services, subject to confidentiality agreements.

We will not disclose personal information to third parties for marketing purposes without explicit consent.

Storage and Security of Personal Information

We take reasonable steps to ensure personal information is stored securely and protected from unauthorized access, misuse, or loss. This includes:

• Implementing physical security measures at our facilities.

• Using secure electronic systems and encryption for data storage and transmission.

• Regularly reviewing and updating our security practices.

Access to and Correction of Personal Information

Individuals have the right to access and correct their personal information held by Ausculture. Requests for access or correction should be made in writing to our Privacy Officer. We will respond to such requests within a reasonable timeframe and in accordance with the APPs.

Complaints and Enquiries

If you have any concerns or complaints about how we handle your personal information, please contact our Privacy Officer:

Privacy Officer (TBA)

Ausculture

[Contact Information]

[Email Address]

[Phone Number]

We will investigate and respond to complaints within a reasonable timeframe and in accordance with the APPs.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of our Privacy Policy will always be available on our website.

Conclusion

Ausculture is committed to maintaining the privacy and confidentiality of personal information in all our operations. By adhering to this Privacy Policy, we ensure that we manage personal information in a responsible and compliant manner.

For any questions or further information regarding this Privacy Policy, please contact our Privacy Officer.